If another party is responsible for paying your ambulance account, please contact us and provide the relevant billing and supporting information so the account can be reviewed.

Examples of third parties may include:

• private health insurers
• workers compensation insurers
• compulsory third party (CTP) insurers
• Department of Veterans’ Affairs (DVA)
• travel insurers
• other approved organisations or agencies.

When contacting us, please provide:

• your invoice or payment number
• the patient’s details
• the third party’s details
• claim, reference, or policy numbers (if applicable)
• any supporting documentation relevant to the claim.

Our team will assess the information provided and determine whether the account can be directed to the nominated third party for payment.

Please note that providing third party details does not automatically transfer responsibility for the account. If the third party declines or does not accept the charges, the account may remain payable by the patient or account holder.