If you hold a current Ambulance Cover membership and have received an ambulance invoice, please contact us so we can review the account against your membership coverage.

When contacting us, please provide:

• your Ambulance Cover membership number
• the invoice or payment number
• the patient’s details
• the date of service
• any other relevant information required to verify your identity and membership coverage.

Our team will assess the account and determine whether the ambulance fees are covered under your Ambulance Cover membership terms and conditions.

It is important to understand that eligibility for coverage depends on:

• the level of Ambulance Cover held
• whether the membership was current at the time of service
• the type of ambulance treatment or transport provided
• any applicable exclusions or limitations under the membership terms and conditions.