If you have received an ambulance invoice and intend to claim the charges through your private health insurer, please contact us as soon as possible.

Your ambulance account can be placed on hold temporarily while your private health provider assesses and processes the claim.

When contacting us, please provide:

• your invoice or payment number
• the patient’s details
• your private health insurer details
• your membership or policy number with the insurer
• any other relevant information required to verify the account.

You should also contact your private health provider directly to confirm whether your policy includes ambulance coverage and whether they will settle the account.

Please note that some private health insurance policies may only cover certain types of ambulance services or may contain exclusions, limitations, or claim caps.