Yes. Residents of nursing homes and aged care facilities are not automatically covered for ambulance services simply because they are receiving residential care.

Unless a person holds an eligible Ambulance Cover membership, private health insurance policy with ambulance benefits, or another form of approved coverage, ambulance fees and charges may still apply for ambulance treatment or transport.

This includes emergency ambulance transport from a nursing home or aged care facility to hospital.

If you are arranging care for a family member or resident, it is important to confirm what ambulance coverage is currently in place and whether it is suitable for their circumstances.

If you are unsure whether an existing Ambulance Cover membership is current or appropriate, please contact us and provide the required account details for verification.