If you are experiencing issues paying your Ambulance Cover membership online, there are several common reasons that may prevent your payment from being processed.

I do not know my membership number or account details

Your membership number is required to access and pay your Ambulance Cover online. If you do not have your membership details available, please contact us for assistance. Our team will verify your identity and help confirm your membership information.

I am receiving a membership number error online

If the online payment system advises that your membership number is invalid, not recognised, or cannot be located, please contact us.

This can occur for several reasons, including:

• incorrect membership details entered online
• recently updated or changed memberships
• expired memberships
• account matching or verification issues.

Our Customer Service Centre team can review your membership details and assist you with resolving the issue so your payment can be completed.

Before contacting us

Please check that:

• your membership number has been entered exactly as shown on your renewal notice or correspondence
• your surname and personal details match your membership records
• you are using the correct payment page for Ambulance Cover memberships.

If the issue continues, please contact us for further assistance.