If you would like to lodge a complaint or provide feedback about an SA Ambulance Service experience, please contact us using the online contact form and select the Feedback option.

Complaints and feedback may relate to:

• ambulance treatment or patient care
• staff conduct or service delivery
• billing or account concerns
• communication or customer service experiences
• other SA Ambulance Service interactions.

When submitting your feedback, please provide as much information as possible, including:

• the patient’s details
• the date and location of the incident or service
• details of your concerns
• any relevant supporting information or documentation.

Your feedback will be reviewed and managed through the appropriate SA Ambulance Service process.