If you believe you have made an incorrect payment toward your ambulance account, please contact us as soon as possible so the payment can be reviewed.

Examples of incorrect payments may include:

• paying the wrong amount
• making a duplicate payment
• paying the wrong invoice
• using incorrect account or reference details.

When contacting us, please provide:

• your invoice or payment number
• the patient’s details
• the payment date and amount
• any payment reference or receipt details available.

Our team will review the payment and assist with resolving the issue, including any adjustments that may be required.